Privacy Policy
Last Updated & Effective: September 2026
🛡️ Lifeline Pledge: We never sell, monetize, or spam your medical and personal information. Your contact details are strictly utilized to coordinate emergency lifesaving blood donations between certified hospitals, patients, and verified donors.
1. Information We Collect
When you register as a voluntary blood donor or submit an emergency request on Lifeline, we collect necessary information to facilitate rapid medical matching:
- Identity & Contact: Full name, phone number, and verified email address.
- Medical Profile: ABO blood group, Rh factor (+/-), and voluntary donation eligibility dates.
- Geographic Location: City, district, or hospital facility location to enable radius-based emergency dispatch alerts.
- Request Documentation: Units required, attending medical facility, and contact details of the patient's representative or attending triage doctor.
2. How We Use Your Data
Lifeline is an emergency dispatch utility. Your information is used strictly for:
- Instantly broadcasting urgent hospital blood shortages to nearby donors who match the exact blood type.
- Sending two-factor OTP authentication codes and critical dispatch notices.
- Generating your verified Digital Donor Card and tracking cumulative lives saved.
- Assisting verified hospital triage teams in confirming voluntary donor dispatches.
3. Data Protection & Security Standards
All sensitive donor and patient data is transmitted over TLS 1.3 encrypted connections and stored in certified, enterprise-grade cloud databases with strict security rules:
- Role-Based Access Control: Only authenticated and verified donors have access to search the community directory.
- Zero Telemarketing / Zero Spam: Your phone number is never shared with third-party advertisers or insurance brokers.
- Audit Logging: All dispatch updates and requests are timestamped to ensure transparency and accountability.
4. Your Rights & Control
You maintain full ownership of your personal profile:
- Edit or Update: You can edit your blood group, phone number, and location at any time through the Donor Dashboard.
- Account Deletion: You may request complete erasure of your donor profile from our cloud registry by logging into your account or contacting our privacy desk.
5. Contact Our Privacy Team
If you have any questions regarding how your medical information is processed, please contact our medical privacy desk: